Accessibility

A Hotel for Everyone

Hotel Ziggy Accessibility Statement

Accessibility

Hotel Ziggy has implemented the following accessible features to make your stay at our hotel as comfortable as possible. Should you have further questions about accessibility, please contact us by phone at 818-905-8280 or email. We would be happy to accommodate your needs.

 

 

ACCESSIBLE FEATURES IN PUBLIC AREAS

 

PUBLIC AREAS ACCESSIBLE SERVICES & FEATURES:

 

  • Accessible public entrances flat with exterior
  • Lowered or partially lowered reception/check-in desk
  • Lowered or partially lowered concierge desk
  • Accessible vehicles can be accommodated
    • Sufficient width for an individual with a wheelchair to embark and disembark from a ramp
    • Location of parking for individuals with disabilities
  • Accessible hotel restaurant
    • Wait staff will read menu for individuals who are blind or have low vision
  • Accessible swimming pool includes pool lift
  • Accessible exercise facility
  • Accessible business center
  • Service support animals welcome
  • Braille and tactile signage for permanent rooms and spaces

 

ACCESSIBLE ROUTES WITHIN THE PROPERTY:

 

  • To the restaurant from lobby
  • To the restaurant from accessible parking
  • To the lobby from accessible parking
  • To concierge desk
  • To elevators
  • To pool
  • To meeting room/ballroom area
  • To business center
  • To exercise facility
  • All of these characteristics include:
    • Level
    • Properly sloped
    • Sufficiently wide
    • Without cracks, holes, or other hazards
    • Free of obstructions or unsecured carpeting

 

ROOM RESERVATIONS:

 

  • The hotel’s website allows individuals with disabilities to reserve accessible guest rooms during the same hours and in the same manner as other individuals.
  • Accessible guest rooms are held until all other guest rooms of the same type have been rented (this is programmed into the online reservation system, and staff is trained to hold reservations made by phone in this manner).
  • When the accessible guest room is reserved, it is blocked and removed from all reservation systems and held for the reserving guest and guaranteed, even if the normal practice is not to guarantee.

 

THE FOLLOWING FEATURES ARE NOT AVAILABLE:

 

  • Self-parking facility
  • Accessible transportation with advance notice

 

 

ACCESSIBLE FEATURES IN GUEST ROOMS

 

ROOM DETAILS:

 

  • Accessible rooms include mobility features and entry or passage doors that provide 32” of clear width
  • Multiple guest rooms available with accessibility features; rooms offer king bed or two double beds
  • Mobility and hearing accessible features available

 

ACCESSIBLE BATHING FACILITIES INCLUDE:

 

  • Roll-in shower or accessible bathtub
  • Grab bars near toilet
  • Roll-under sink
  • Lowered bathroom fixtures

 

ACCESSIBLE COMMUNICATION FEATURES IN THE ROOM:

 

  • Visual fire alarms
  • Visual notification for doorbell/door knocker
  • Flashing light for incoming phone calls
  • Closed captioning on televisions
  • TTY for guest use
  • Outlet within four feet of a phone

 

TYPE OF OTHER ACCESSIBLE FEATURES IN THE ROOM:

 

  • Accessible desk
  • Portable ADA hearing kit
  • Required clear width for door
  • Required clear width for pathway
  • Required width of route to all parts of the room
  • Required width of path to both sides of the bed (rooms with one bed) or down the middle of the beds (rooms with two beds)
  • Thermostat, switches, controls, drapery rods, closet rods at required height
  • Lowered room features and amenities
  • Controls and hardware that do not require tight grasping or twisting

 

ACCESSIBLE ROOM TYPE DESCRIPTIONS:

 

ADA Swim Up King 

Approx. 275 sq. ft.  | Sleeps 2

Poolside cabana or guest room? Make it both. These ADA accessible rooms feature direct pool access, elevated interiors, a custom mural, a mini fridge, and a 52” flat-screen television with closed-captioning. The rooms include a roll-in shower with grab bars, grab bars near toilet, lowered bathroom fixtures, a roll-under sink, visual fire alarms, flashing light for incoming calls, TV w/ decoder, TTY for guest use and an outlet within 4 feet of a phone, accessible desk, wheelchair-width pathways throughout room and lowered guest room amenities. The hotel features one room within this room category.

VIEW ROOM

 

 

ADA Two Doubles

Approx. 275 sq. ft.  | Sleeps 2

True to Ziggy’s welcoming spirit, our ADA accessible rooms ensure there’s a room for everyone. These rooms feature two double beds, refreshed interiors, a custom mural, a mini fridge, luxury toiletries, and a 52” flat-screen television with closed-captioning. These rooms include and ADA bathtub with grab bars, grab bars near toilet, lowered bathroom fixtures, a roll-under sink, visual fire alarms, flashing light for incoming calls, TV w/ decoder, TTY for guest use and an outlet within 4 feet of a phone, accessible desk, wheelchair-width pathways throughout room and lowered guest room amenities.

VIEW ROOM

 

 

 

SPRINGBOARD HOSPITALITY ACCESSIBILITY STATEMENT

 

Last Updated January 1, 2022

 

This accessibility statement (“Statement”) applies to Springboard Hospitality, its subsidiaries and all of the hotels within the Springboard Hospitality Portfolio of Brands1 (collectively, “Springboard Hospitality,” “we,” or “us”). At Springboard Hospitality, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

 

Springboard Hospitality strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

 

  • We have built our website using standard-compliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.

 

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-8280.  We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

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